Ada

Ada provides AI-native customer experience software for enterprise support operations. Its agents use company knowledge, policies and connected systems to answer questions and complete service requests.

The platform focuses on automated resolution: whether the customer’s actual issue is addressed accurately and safely. Teams configure the agent’s knowledge and actions, monitor outcomes and refine the workflows that are not resolving requests successfully.

Ada combines the technology with an operating approach for agentic customer experience, helping support organizations manage AI performance alongside human service. The goal is a resolved customer outcome with the right escalation path, rather than counting a closed conversation as proof of success.

• Customer support
• Voice
• Messaging
• Email
• Business actions
• Agent coaching

Funding

$200 million total at May 2021 Series C