Overview
Cogente delivers managed agentic commercial operations for Brazilian B2B businesses.
What Cogente does
Cogente operates managed agentic workflows for Brazilian B2B businesses whose sales and service depend on conversations. Its scope connects lead response, follow-up, CRM records and reporting, with a named delivery owner and a baseline measured before deployment.
The starting diagnostic runs an agent against historical cases in shadow mode, without taking production actions. It produces an operational baseline and implementation blueprint. A subsequent Célula brings a defined workflow into production through approval gates; the larger Operação connects several deployed cells with executive reporting and ongoing improvement.
Controls include human approval for sensitive actions, audit trails and tested rollback, with weekly reporting against the baseline. Its Silêncio Zero offering applies the model to dental-clinic workflows such as inactive patients, missed appointments and stalled estimates. The financial-gap threshold on the site is an engagement-screening criterion, not the service price.
Differentiation
Operational accountability
Cogente contracts to implement and run a workflow, rather than only advising on it or handing over an agent builder.
Controlled rollout
Historical shadow-mode tests and explicit approval gates precede production actions, tying deployment to the customer’s actual operating cases.
Pricing
The initial online self-assessment is free. Diagnostic and managed-operation fees are proposed after reviewing the operation and scope.
