Overview
EmovIA is a managed WhatsApp service using AI agents for customer contact and sales.
What EmovIA does
EmovIA configures and operates WhatsApp agents for Brazilian businesses. The managed service covers customer questions, lead qualification, appointments and sales conversations, using the company’s products, information and tone.
Clients keep their existing WhatsApp Business number. EmovIA sets up the agent, tests the workflow and maintains it after activation. Conversations can transfer to a person through Chatwoot with the history preserved when the inquiry requires human attention.
The published use cases include commerce support and abandoned carts, clinic confirmations and reminders, real-estate viewings, course inquiries and restaurant orders. Enterprise engagements can add multiple brands or units and integrations with ERP or legacy systems. Its team scopes the integration and ongoing support around the chosen workflow.
Differentiation
Managed agent operation
The delivery team configures and maintains the agent rather than handing the customer a generic chatbot builder.
Existing channel and handoff
The agent runs on the customer’s WhatsApp number and can pass context to a human, keeping automated and personal support in the same conversation.
