Overview
Observe.AI develops purpose-built agents and operating tools for customer experience.
What Observe.AI does
Observe.AI provides a customer-experience platform combining customer-facing agents, employee assistance and operational intelligence. Voice and chat agents handle support requests, while a Companion Agent helps employees during live interactions.
Insight and Performance products analyze conversations and support coaching tied to operational outcomes. Shared interaction intelligence supplies context across the platform, connecting what customers say with agent performance and the work that follows.
The agent platform includes authoring, versioning, testing and release controls. Integrations connect CRM, contact-center systems, APIs and MCP tools so agents can take actions as well as respond. Teams can govern the lifecycle of customer-facing and internal agents in one environment.
Company details
- Headquarters
- Redwood City, California, United States
- Funding
- $213 million reported funding (July 2026)
Founders & leadership
Investors & backers
Observe.AI announced a $125M Series C led by SoftBank Vision Fund 2. Its July 2026 company fact sheet reports $213M in total funding.
- SoftBank Vision Fund 2
