Overview
Parloa develops enterprise AI agents for customer-service conversations and operational tasks.
What Parloa does
Parloa provides AI agents for enterprise customer service. Businesses use the platform to handle conversational requests such as delivery updates, billing questions, reservations and account changes, with handoff to staff when appropriate.
The platform covers the agent lifecycle: building, model orchestration, context, channels, testing and ongoing optimization. The teams closest to customer operations can shape the experience and connect it to the systems needed to complete a request.
Parloa combines conversation analysis with a performance-improvement process to identify opportunities and refine agents after launch. Its enterprise focus is operating reliable service workflows at scale rather than deploying an unconnected question-answering bot.
Pricing
Published plans and engagement options.
- Voice agents
- Per-minute pricing
- Consumption-based rates reflect the complexity of the workflow.
- Chat agents
- Per-interaction pricing
- Rates are scoped around the use case and required reasoning, context and coordination.
Company details
- Funding
- More than $560 million total at January 2026 Series D
Founders & leadership
Investors & backers
Parloa announced a $350M Series D on January 15, 2026, at a $3B valuation, bringing capital raised to more than $560M.
General Catalyst- EQT Ventures
- Altimeter Capital
- Durable Capital Partners
- Mosaic Ventures
