PolyAI

PolyAI builds enterprise dialog agents for customer conversations. Businesses use its platform for account management, authentication, billing, reservations, routing and troubleshooting across customer-service workflows.

Dialog Studio brings flows, tools and brand voice together, with Wren supporting agent design, building, testing and optimization. Teams can work from no-code configuration through developer interfaces, while integrations connect conversations to operational systems.

PolyAI also develops its own dialog models and offers model and platform APIs. Enterprise deployments combine the conversational experience with analytics, security and ongoing improvement. Its current product range spans operated enterprise agents and developer access rather than a single fixed telephone-answering package.

• Voice agents
• Customer service
• Dialog design
• Agent testing
• Business integrations
• Conversation optimization

Published plans and engagement options.

Dialog-RSN-1 API

$0.02/connected minute

Billed per second; model-only access excludes telephony and orchestration. Text tokens are additional: $2/M input, $0.20/M cached input and $5/M output.

Agentic Dialog Platform

Custom configuration

Platform tooling, telephony and deployment have a separate pricing arrangement.

Funding

More than $200 million total at December 2025 Series D