Overview
Replicant develops enterprise AI agents that resolve customer-service calls.
What Replicant does
Replicant provides enterprise AI agents for customer-service conversations. Its Conversation Automation product handles routine calls and requests, allowing live agents to concentrate on issues that require their involvement.
The platform connects conversations with business systems so agents can complete tasks rather than only provide an answer. Integrations and operational controls support deployment in sectors including insurance, financial services, transportation, healthcare and home services.
Conversation Intelligence examines customer interactions to identify performance patterns and improvement opportunities. Replicant combines the technology with deployment and optimization support, helping contact-center teams test, monitor and refine the experience as their operation changes.
Company details
- Funding
- $113 million total at April 2022 Series B
Founders & leadership
Investors & backers
Replicant announced a $78M Series B led by Stripes in April 2022, bringing total funding to $113M at that time.
- Stripes
- Salesforce Ventures
- IronGrey
- Omega Venture Partners
- Alumni Ventures
- Norwest Venture Partners
- Atomic
