Uniphore

Uniphore provides AI applications for the customer-support lifecycle, from a customer’s first interaction through resolution and post-interaction analysis. Its Customer Service AI suite uses shared enterprise knowledge and customer context rather than operating as disconnected point tools.

The offering includes self-service agents across voice and chat, real-time guidance for human representatives, recording and conversation insights. Teams can design, evaluate and deploy agents on the underlying Business AI Cloud.

This profile focuses on the specialist customer-service applications within Uniphore’s broader platform. It supplies enterprise software and deployment capabilities; the customer determines its operating rules and how autonomous actions connect with the wider support organization.

• Customer-service AI
• Self-service agents
• Agent guidance
• Voice and chat
• Conversation intelligence
• Workflow automation

Headquarters

Palo Alto, California, USA

Founded

2008